Jonas Flodh
EVP, Head of Corporate Development & Strategic Partnerships
Recurly
Two days of insights and conversations shaping the future of dispute management, streamed across the industry. Learn from industry leaders, hear real-world strategies from merchants and experts, and connect with peers across the chargeback ecosystem.
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Most conferences talk about payments. ChargebackX is built specifically for the people responsible for recovering revenue, fighting disputes, and shaping the future of commerce, whether you lead payments, fraud, operations, finance, customer experience, or dispute management. You'll leave with practical ideas you can implement immediately.
The rules, risk and research shaping 2026.
Real stories. Real metrics. No sales pitches.
ChargebackX isn't just another webinar.
"Chargebacks are no longer just an operational problem. They are a strategic business issue."
That's why ChargebackX exists: to help professionals stay ahead of an industry moving faster than ever.Explore the confirmed sessions and speakers for ChargebackX 2026. All times are Eastern Time.
Kick off the day with a look at where the industry stands, what has changed since 2025, and why chargebacks are more strategic than ever.
Explore how AI helps merchants decide which disputes to fight and build stronger evidence and arguments across the chargeback lifecycle, from prevention through recovery.
AI is reshaping the entire dispute lifecycle. Issuers, networks and merchants are using it to prevent disputes, improve decisioning and resolve chargebacks more effectively, while the rise of AI shopping agents is creating new questions around authorization, intent and liability.
This session explores how merchants can build a smarter, more dynamic dispute strategy—from when to use alerts or issue refunds to which chargebacks to fight, and how AI can optimize evidence and arguments for each individual dispute.
Follow identity decisions from sign-up to dispute, and learn which risk signals to capture and retain so they hold up as usable chargeback evidence.
Merchants make identity decisions long before a dispute arrives: whether a new account looks legitimate, whether to step up with 3DS or let a payment through. When a fraud chargeback comes in months later, the same identity question comes back, but the signals behind those decisions are often gone or in a form issuers won't accept. This session follows identity from sign-up to dispute, covering how risk signals shape account and transaction decisions, what data reaches the acquirer and issuer when a dispute is filed, which signals actually hold up as evidence, and the practical steps to capture and keep that data so it's usable when you need it.
Hear directly from Visa about VAMP and CE 3.0 results, the new multi-merchant update, and the finer points merchants need to understand about both programs.
The Visa Acquirer Monitoring Program (VAMP) is already 1.5 years old and Compelling Evidence 3.0 is in its third year. Hear from Visa representatives themselves some key statistics regarding the success of both programs. Learn more about Visa's just implemented multi-merchant update to CE 3.0 and get a chance to ask questions and get clarifications from Visa reps on some of the programs' finer points.
Understand pre-arbitration and arbitration risks, fees, and recovery opportunities, plus the PSP status-mapping mistakes that can distort your view of chargeback performance.
A chargeback doesn’t end when you submit your evidence—and a case marked “won” by your PSP may not actually be won. This session breaks down how Visa, Mastercard, and American Express disputes progress through pre-arbitration and arbitration, the risks and fees at each stage, and when there may still be an opportunity to recover funds. We’ll also uncover common PSP status-mapping mistakes that can distort your true chargeback performance.
Learn how subscription leaders weigh dispute economics, build evidence beyond generic templates, and consider the customer experience when deciding which recurring billing chargebacks to fight.
Not every subscription dispute is worth fighting, and the ones that are rarely get won with a generic template. Leaders from Recurly, Hostinger, and Patreon dig into the economics, the evidence, and the customer experience behind recurring billing disputes.
Explore how marketplaces collect seller evidence, enforce data standards, and allocate liability when platforms manage disputes but sellers hold the information needed to win.
Chargebacks in marketplaces present a built-in challenge: the platform manages disputes, but the sellers hold the evidence. We'll explore how marketplaces create, facilitate and enforce data standards for sellers at each stage of the order lifecycle so they have the evidence they need to win. We'll also debate who is liable for which parts of a marketplace order, and whether sellers who don't provide evidence should carry the loss. Finally, we'll look at how disputes change when both buyers and sellers are customers of the platform.
Break down common friendly-fraud patterns, identify the evidence that separates them from third-party fraud, and explore policy and checkout changes that reduce first-party misuse.
"Friendly fraud" has become a catch-all for disputes that look very different up close: a parent surprised by a child's in-game purchase, a subscriber trying to cancel through their bank, a customer who doesn't recognize a legitimate charge, a shopper who says a delivered order never arrived. Most of them come in coded as fraud and go through the same dispute process, but each one has a different cause and needs different evidence. This session breaks first-party misuse into its most common patterns and covers how they show up in digital and physical-goods commerce, which transaction, account, and delivery signals separate them from true third-party fraud, and which policy and checkout changes reduce them without adding friction for good customers.
Join Ronen Feiner and Kristi Seline to wrap up the day, revisit the key takeaways, ask your questions, and look ahead to what comes next.
See how Justt is building an end-to-end post-transaction platform for enterprise complexity, from multi-merchant and PayFac structures to hybrid technology and internal-team workflows.
Today’s enterprises are managing far more than chargebacks across an increasingly fragmented post-transaction ecosystem. In this session, Justt’s product and technology leaders go inside how we’re building toward an end-to-end post-transaction platform designed for that complexity.
We’ll explore what it takes to support enterprise businesses with very different operating models—from multi-merchant and PayFac structures to hybrid approaches where technology and internal teams share responsibility for managing disputes. Using real business flows and customer use cases, we’ll show how these challenges shape the way we build Justt, and what it takes to deliver a platform that can meet the scale, flexibility, and complexity of the world’s largest merchants.
Explore Mastercard's SMMP and upcoming GMAP, including the changing role of refunds and Fraud and Loss Database reports in merchant compliance, with time for merchants to ask questions about the programs.
Mastercard's Scam Merchant Monitoring Program (SMMP) went into effect in July, and the card network is rolling out its Global Merchant Audit Program (GMAP) next April, which will include a revamped Excessive Chargeback Program (ECP) and an unchanged Excessive Fraud Merchant (EFM) program. Understanding this alphabet soup of acronyms will become the job of every team that touches chargebacks. This session will introduce the changing role of refunds and Fraud and Loss Database (FLD) reports in how Mastercard determines merchant compliance. It will also provide an opportunity for merchants to ask questions and get clarifications on the finer points of the existing and upcoming monitoring programs.
Compare in-house and third-party chargeback strategies through meaningful A/B testing, using fair comparisons, the right KPIs, and enough data to make a confident decision.
Should you build your chargeback capabilities in-house, bring in a third-party provider, or combine the two? And how do you know which approach actually delivers better results? This session explores how merchants can make the build-vs.-buy decision and use meaningful A/B testing to validate it. We’ll cover what to test, how to create a fair comparison, which KPIs actually matter, and when you have enough data to confidently make the call.
Discover what IC3 complaints reveal about fraud and first-party misuse, how incidents look from different perspectives, and how merchants can work with law enforcement.
IC3 receives fraud complaints from both consumers and businesses, giving it a unique view into incidents that the payments industry may only see later as a chargeback or merchant dispute. IC3’s Melissa McBee-Anderson joins Justt’s Sarah Boehmer to explore what those complaints reveal about fraud and first-party misuse, how the same incidents can look very different from each side, and how merchants can report cases and work with law enforcement.
Connect pre-transaction fraud prevention with post-transaction dispute management, using shared data, AI, and automation to build a more joined-up approach to managing payment risk.
Fraud prevention and chargeback management are often treated as separate problems, but they are two sides of the same transaction lifecycle. In this session, product leaders from Ravelin and Justt will explore how merchants can connect pre-transaction fraud prevention with post-transaction dispute management. The discussion will look at how data and learnings from each side can inform the other, how AI and automation are shaping product development, and what it takes to build a more connected approach to managing payment risk from prevention through recovery.
Compare MRC merchant survey findings with Justt's real-world dispute data to understand where sentiment and behavior align, and what emerging trends mean for merchants.
What is really happening across the chargeback landscape? This session combines findings from MRC’s latest merchant survey with Justt’s real-world chargeback data across merchants to provide a unique view of the state of the industry.
We’ll explore what merchants are seeing and experiencing, compare those perceptions with what the data shows, and identify the trends shaping chargebacks today. Where do merchant sentiment and actual dispute behavior align? Where do they tell different stories? And what can we learn from bringing the two perspectives together?
The session will highlight key shifts in chargeback volumes, dispute reasons, and other emerging trends, and what they mean for merchants going forward.
Close out ChargebackX with Kristi Seline, Ronen Feiner, Roenen Ben-Ami, and Sarah Boehmer for a final wrap-up, key takeaways, and questions from the community.
Meet the confirmed leaders from merchant brands, payment networks, fraud platforms and payments technology.
A look back at the conversations, data, and debates from last year's event, a preview of the caliber of programming returning in 2026.
Sarah Boehmer, Super.com, on the tradeoffs, unpublished truths, and what it really takes to set chargeback strategy at a fast-growing company.
Justt & Ravelin leaders explore how AI shopping agents will reshape chargebacks, and what "friendly fraud" looks like when a bot places the order.
Practitioners from Microsoft, Lastminute.com and The House of Fraud on how the industry's perception, and priorities, have shifted.
Visa and Justt break down what actually changed as VAMP replaced VDMP and VFMP, and what to do about it.
Leaders from Vio, Sunbit and Trust My Group swap real, unfiltered lessons from managing disputes day to day.
CMSPI's Robbie MacDiarmid on what your chargeback profile reveals about your organization's true risk appetite.
On the evening of November 9, we're bringing a small slice of the ChargebackX community together in person. Space is limited and by invitation only.
The Parliament NYC
557 Lexington Ave, New York, NY 10022
An industry dinner bringing together US merchants, issuers and technology leaders for candid conversation and relationship-building.
Request an InviteBellboy Berlin
Anton-Wilhelm-Amo-Straße 30, 10117 Berlin, Germany
An intimate networking reception with European payments, fraud and risk leaders. Conversation over cocktails, no pitches, no panels.
Request an InviteWe're building the industry's first dedicated community for chargeback professionals, so the conversation doesn't stop when the event ends.
Join the Movement"The most practical payments event I've attended."
"I left with ideas we implemented the following week."
"Finally, an event focused entirely on chargebacks."
"The merchant conversations alone were worth attending."
It will be shaped by the people solving these challenges every day. Join hundreds of payments, fraud, and risk professionals from around the world for two days of practical insight and a community built to move the industry forward.